First off thank you so much for being a fan of "Knits by Roma". I'm truly humbled that so many people are interested in my props and hats. Thank you so much for making Knits by Roma what it is today.
Now, on to the purpose of this blog (I wish it wasn't the reason for it, believe me!!). While all of you have been ever so patient with me... as it seems there's always an excuse for my delays in sending out orders, I feel that you, the paying customers, deserve an explanation for the wait for your items. Most of the orders pending are from the "Matt & Lori fire auction" another small portion is from the "HunnyBunny Auction" and the remainder is Etsy orders. You may have noticed that my etsy page is on "vacation mode", although I am far from being on vacation.
On February 22 (while I was at the top of my game, making sure I had your items out in a very timely manner) I discovered I was expecting!! Came as a bit of a surprise but made me over joyed of course! If I didn't find out that day, I would have the following day, like clockwork, my morning sickness began. Constant nausea bottled on top of constant heart burn, combined with non-stop fatigue and my prior to pregnancy migraines(which have increasingly gotten worse). With 3 small children (twin 4 year olds and a 5 year old) it got very difficult to do anything.
We had planned a trip to visit our family over the weekend of March 4-6. It was supposed to be a joyous event. However on March 3, one of our family members passed away, putting a lull on our moods. My heart goes out to my 3 cousins, who lost their father. To add to it, another family member was hospitalized to stop the birth of her too small twins, the same day! This series of events is what stopped the packages that were supposed to go out that weekend. I was fine though, I just KNEW I would be able to ship them out on Monday. Boy was I in for a rude awakening.
On the morning of March 7, I discovered a major pregnancy complication, which prompted lots of pain and a few labs and tests. After that Dr visit, I just knew I was going to lose my baby. This is what prompted me to put all orders on standby. All week I tried so hard to work on the hats... but my mind would wonder and I would end up making a lopsided ear or completely wrong stitch., or I would start having excruciating pain, leaving me in tears. Friday morning, I received the phone call that I both waited for and dreaded. I have been miscarrying all week, just shy of 7 weeks gestational. The process still isn't over and neither is the physical or emotional pain. I have been able to focus and relax enough to work in small intervals of time. So I've been trying to put those finishing touches on those auction items and get them ready for shipping. Many are completed, just waiting for that proper packaging/addressing/etc. There are coupons in every order as well... as an extreme apology. Pending no further complications, I am confident that I will be shipping out these orders on Thursday of this week.
I feel awful that every time I get on a good turn around time, some thing happens. Again PLEASE accept my apologies. If you have placed an order and either no longer need/want the item or you're just tired of the wait, please EMAIL me a kind email requesting a refund. I will be happy to return your payment. knitsbyroma@gmail.com
Thank you again for your kind patronage.
I am so so so sorry for you loss. Being a business owner I know the guilt you feel when are not able to get stuff done when you would like to. Going through everything you have gone through this past couple weeks you should not feel as much guilt as you do. We are all human and if someone doesnt understand the heartache you have gone through then they shouldn't be your customer. I will pray for you and your family and hope things start to get better from here on out.
ReplyDeleteHave a wonderful day.